Corporate accounts
Business equipment service agreements
A service agreement puts the arrangement in writing: which equipment is covered, how requests are handled, what the response objectives are, and how it is billed.
What an agreement typically defines
- The equipment and locations covered
- Scheduled maintenance frequency, if included
- How to request service and who may request it
- Response objectives for routine and emergency calls
- How labor, parts and travel are priced
- Billing cycle and payment terms
- Term, renewal and cancellation
Read this part. Response times in any agreement are objectives unless the signed agreement expressly states otherwise. Agreements do not make F5 a manufacturer-authorized servicer and do not replace manufacturer warranties or lease service contracts. Pricing for agreements is quoted for your equipment mix.
Get started
Apply for a corporate account
Tell us about your organization and we will follow up with the account application and proposed terms.
- Legal business name and billing contact
- Locations you want covered
- Who should be authorized to request repairs
- Roughly what equipment you have
Subject to approval. A corporate account is not open until F5 has reviewed and approved the application in writing. Repair credit limits and payment terms are set during approval and may be changed or withdrawn. Until an account is approved, service is billed per work order.