Terms of Service

Last updated: November 2026

1. Who these terms apply to

These Terms of Service (“Terms”) govern services provided by F5 Office Equipment Repair (“F5”, “we”, “us”) to the business or person requesting service (“Customer”, “you”). By submitting a work order, authorizing work by phone, email or in person, or opening a corporate account, you agree to these Terms. A signed written agreement between you and F5, including a corporate account or service agreement, controls where it conflicts with these Terms.

2. Service requests and authorization

A work order submitted through our website or by phone is a request for service, not a confirmed appointment. Service is confirmed when we contact you and agree on scope and timing. The person requesting service represents that they are authorized to do so on behalf of the Customer and to approve charges. We may decline any request.

3. Response times and emergency dispatch

For emergency requests, our objective is to have a technician on the way within one hour of receiving the request. This is an operational target and not a guaranteed dispatch or arrival time. All scheduled and estimated times are approximate and depend on technician availability, location, traffic, weather, building access and parts. F5 is not liable for delay.

4. Diagnosis

Many faults cannot be identified without inspecting or partly disassembling the equipment. The outcall charge in Section 13 applies to every visit. Any separate diagnostic charge will be disclosed before the visit. Diagnosis identifies the most likely cause based on the symptoms present; intermittent or additional faults may appear later.

5. Estimates and quotations

Estimates are our good-faith assessment of likely cost based on what is known at the time and are not fixed prices unless stated in writing as a firm quotation. If we find that the work will materially exceed an estimate, we will stop and obtain your approval before continuing. Quotations are valid for the period stated on them, or 30 days if none is stated.

6. Parts and materials

We may use new, remanufactured, refurbished or compatible third-party parts of suitable quality unless you request otherwise in writing before work begins. Special-order parts may require payment in advance and may be non-returnable. Replaced parts may be disposed of by F5 unless you ask to keep them before the work is performed. Parts remain F5’s property until paid for in full.

7. Your responsibilities

You agree to: provide safe, timely access to the equipment and work area, including any building, parking, security or loading requirements; tell us about known hazards and the equipment’s history; have a representative available to authorize work; and back up and secure any data stored on equipment before service. You are responsible for confirming that service by F5 will not breach a lease, warranty or third-party service contract covering the equipment.

8. Limits of repair

F5 is an independent service provider. Unless we state otherwise in writing for a specific brand, we are not authorized, certified or endorsed by any equipment manufacturer. Some repairs cannot be completed because of parts availability, manufacturer restrictions, the condition of the equipment, safety concerns or licensing requirements. We may recommend replacement instead of repair. We do not service leased postage meters, alarm or access control systems, building HVAC, plumbing or electrical wiring.

9. Pre-existing conditions

Equipment that is old, worn, previously repaired, damaged or poorly maintained may fail during or after service for reasons unrelated to our work. F5 is not responsible for pre-existing conditions, for failures of components we did not repair or replace, or for cosmetic wear consistent with the equipment’s age.

10. Our workmanship; third-party warranties

We will perform services in a professional and workmanlike manner. If you believe a repair was not performed properly, tell us promptly and we will re-inspect the work. Parts are covered only by the warranty, if any, given by their manufacturer or supplier, which we will pass through to you where we can. Service by F5 may affect a manufacturer warranty or lease service contract; checking this is your responsibility. Except as stated in this section or in a written agreement, services and parts are provided without other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law.

11. Scheduling, cancellation and missed appointments

Please give as much notice as you can if you need to cancel or reschedule. If a technician has been dispatched or arrives and cannot perform the work because of cancellation, lack of access or because no authorized person is available, the outcall charge remains owed in full.

12. Completion of service

Service is complete when the authorized work has been performed, or when you decline further work. You should test the equipment and tell the technician about any concern before they leave where practical. A work order or service record will document what was done.

13. Outcall charge

Every dispatch carries a non-negotiable, non-refundable outcall charge. The outcall charge is the fee for a technician to travel to and attend your location. It is not a deposit, not an estimate, and not a credit toward a repair unless F5 states otherwise in writing.

• Standard outcall charge: $100 per dispatch.
• Expedited outcall charge: $250 per dispatch, in place of the standard charge, when you request that a technician attend less than 12 hours after the request is made. This includes emergency requests.

The outcall charge is earned when the technician is dispatched and is owed in full whether or not you approve the quoted work, any repair is performed, the equipment can be repaired, or you cancel after dispatch. Labor is billed at $95 per hour unless a different rate is quoted in writing. Diagnosis time, parts, travel outside the primary service area and disposal (from $75 per item) are charged separately as quoted. Our one-hour dispatch objective for emergencies remains a target and not a guarantee; the expedited outcall charge is owed for the dispatch itself and is not conditioned on arrival within any particular time.

14. Payment

By requesting a technician you agree to pay the outcall charge and the full amount due for the work you authorize, including applicable diagnostic, labor, parts, travel and disposal charges and any applicable taxes. Payment is due in full on the date stated on the invoice or in your service agreement. Depending on the arrangement agreed with you, payment may be made directly to the technician at the conclusion of service or by invoice.

15. Late fees, non-payment and collection

If any amount, including the outcall charge, is not paid in full by its due date:

• More than 5 days past due: a late fee of 5% of the unpaid balance is added.
• More than 14 days past due: a further late fee of 3% of the total then outstanding (the unpaid balance plus the first late fee) is added.
• More than 30 days past due: F5 may file a lawsuit to recover the amount owed, and reserves every other remedy available to it.

You agree that these late fees are a reasonable estimate of F5’s administrative and carrying costs caused by late payment and are not a penalty. Late fees apply to the extent permitted by Tennessee law; if any fee would exceed what the law allows, it is reduced to the maximum permitted amount. F5 may suspend further service while an account is past due. You agree that you are fully responsible for, and will pay, all costs F5 incurs in collecting amounts you owe, including court costs, filing and service fees, reasonable attorney’s fees and collection agency fees, to the fullest extent permitted by law.

16. Presentation and acceptance of these Terms

These Terms are presented to every customer before F5 is engaged: they are linked from every page of this website, linked from the work order form, which cannot be submitted without affirmative agreement, and available at officeequipmentrepairtn.com/terms-of-service. If you request service by telephone, we tell you that service is subject to these Terms, state the outcall charge that applies, and send you a link to these Terms by text message or email (or read the outcall and payment terms to you on request) before a technician is dispatched. Confirming the request after that notice — verbally, by text or by email — is your agreement to these Terms. Not having read these Terms is not a defense to them. If you do not agree, do not request or confirm service.

17. Corporate accounts

Corporate accounts are available on application and are subject to approval by F5. An account is not open, and no credit limit applies, until we confirm approval in writing. Approved accounts are assigned a repair credit limit or spending authorization, which we may change or withdraw. You are responsible for all service requested by the employees you authorize and for keeping that list current. Work performed for an account is documented by work order and billed on a consolidated invoice at the end of each billing period. Corporate accounts may have separate written billing terms, which control where they differ from these Terms.

18. Equipment disposal

By requesting disposal you confirm that you own the equipment or are authorized to dispose of it, and you transfer it to F5 for disposal, recycling or salvage. Disposal is charged per item as quoted. You are responsible for removing or destroying data on any device before disposal unless we have agreed in writing to arrange data destruction. Items containing regulated materials — including electronics, batteries and refrigerants — are handled through appropriate recycling or recovery channels, and additional charges may apply. We may refuse items we cannot lawfully or safely handle.

19. Limitation of liability

To the fullest extent permitted by law: F5 is not liable for indirect, incidental, special or consequential damages, including loss of data, loss of use, lost profits or business interruption; and F5’s total liability arising from any service will not exceed the amount you paid F5 for that service. Nothing in these Terms limits liability that cannot be limited by law.

20. Disputes and governing law

If you have a concern, contact us first so we can try to resolve it. These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any legal action will be brought in the state or federal courts located in Davidson County, Tennessee, and both parties consent to that venue.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. We may update these Terms; the version in effect when service is authorized applies to that service. Neither party is liable for delay caused by events beyond its reasonable control.

22. Contact

Questions about these Terms: call 615-938-3144 or use the contact form.