Mailroom and shipping equipment repair
Statement runs, donor mailings and daily shipping all stop when one machine does. We repair folder-inserters, letter openers, sealers, scales and label printers.
- On-site service
- Scope confirmed before work begins
- Maintenance programs available
Equipment we service
Folder-inserters & envelope stuffing machines
Desktop and mid-volume folding and inserting systems.
Envelope sealing machines
Standalone sealers and moistening systems.
Letter openers
Electric and high-volume openers.
Package & commercial scales
Shipping, postal and bench scales — see limits below.
Shipping label printers
Thermal label printers for carrier labels.
Addressing & tabbing equipment
Address printers, tabbers and conveyors.
Strapping & sorting equipment
Tabletop strappers and sorters.
Common problems we are called for
| What you notice | What is usually behind it |
|---|---|
| Double feeds and missed inserts | Worn separators and feed rollers, misadjusted gap settings. |
| Envelopes not opening or sealing | Worn fingers, low or blocked sealing fluid, brush wear. |
| Scale reads wrong or drifts | Load cell damage, debris under the platter, calibration loss. |
| Label printer skipping or fading | Worn printhead or platen, sensor misalignment. |
What to expect
- Submit a work order or call — make and model help but are not required
- We confirm scope, timing and how the work will be priced
- A technician diagnoses and repairs on site where possible
- If a part must be ordered, you get the options before we proceed
- If it is not worth fixing, we say so and can remove it
Limits we are upfront about
Postage meters are not serviced by F5. Postage meters and postal security devices are owned by USPS-authorized providers and may only be repaired through them. Contact the company you lease the meter from. We do service the non-meter equipment around it.
Scales used to charge customers by weight (legal-for-trade) are regulated under Tennessee’s weights and measures program. We repair shipping scales used for internal purposes and refer legal-for-trade work to a registered scale service agency.
Pricing: Every dispatch carries a non-refundable outcall charge: $100, or $250 when a technician is requested in under 12 hours. Labor is billed at $95 per hour, and parts are additional. We confirm the scope and estimated cost with you before any work begins. See the Terms of Service.
Keep it from happening again
Most of these failures are wear. A scheduled inspection and cleaning catches them early.
Questions
Can you fix our postage meter?
No — federal postal rules restrict meter service to the authorized provider that owns the meter. We can repair the folder-inserter, sealer, opener and scale it works with.
Our inserter double-feeds constantly. Is that fixable?
Yes. It is nearly always wear in the separation system or settings that have drifted, both routine repairs.
What does a repair cost?
Every dispatch carries a non-refundable outcall charge: $100, or $250 when a technician is requested in under 12 hours. Labor is billed at $95 per hour, and parts are additional. We confirm the scope and estimated cost with you before any work begins. See the Terms of Service.
Which areas do you cover?
Nashville and the surrounding Middle Tennessee counties. See the service areas page.
Something broken at the office?
Send a work order in about two minutes, or call and talk it through. A non-refundable outcall charge applies to every dispatch; repair scope and cost are confirmed with you before work begins.