Office equipment repair pricing
Published rates for repair, preventative maintenance, after-hours work and disposal across Nashville and Middle Tennessee. The scope and estimated cost of every job are confirmed with you before work begins.
Repair rates
What a service call costs, line by line.
| Charge | Rate | How it works |
|---|---|---|
| Outcall charge | $100 per dispatch | Non-refundable. Owed whether or not you approve the quoted work. |
| Expedited outcall charge | $250 per dispatch | Replaces the $100 charge when a technician is requested in under 12 hours. |
| Repair labor | $95 per hour | One-hour minimum, then billed in 30-minute blocks ($47.50 per block started). |
| After-hours labor | $142.50 per hour | Weeknights after 6 p.m., before 8 a.m. and weekends: one and a half times the standard rate. |
| Holiday labor | $190 per hour | Twice the standard rate on holidays. |
| Parts | Our cost plus 35% | Quoted before they are ordered or fitted. |
| Outlying-area travel | $45 per visit | Flat fee for service addresses outside the core Davidson and Williamson County area, confirmed before dispatch. |
| Disposal | From $75 per item | Copiers, refrigerant appliances, heavy items and bulk jobs are quoted individually. |
| Corporate account labor | 10% off repair labor | $85.50 per hour standard for approved accounts. Not applied to outcall charges, parts, maintenance prices or disposal. |
Preventative maintenance rates
A flat price per machine for each maintenance round. Plans run every two weeks, monthly, every two months, every six months or annually.
| Machine size | Examples | Per machine, per round |
|---|---|---|
| Small | Shredders, laminators, desktop printers, time clocks | $65 |
| Standard | Office copiers and multifunction devices, coffee and water equipment, folding machines | $125 |
| Large | Production copiers, wide-format printers, high-capacity shredders and balers | $195 |
Prices are per machine for each maintenance round and are the same at every frequency. On a recurring plan the outcall charge is waived for scheduled rounds; a one-time maintenance visit carries the standard $100 outcall charge. Parts and consumables are extra, and any repair found during a round is quoted and approved before it is done.
A worked example
A standard weekday repair in Nashville that takes an hour and a half and needs a part costing us $40.
- Outcall charge: $100
- Labor, 1.5 hours: $142.50
- Part, $40 plus 35%: $54
- Total before tax: $296.50
Pricing questions
Is the outcall charge credited toward the repair?
No. The outcall charge covers the technician coming to your location and is separate from labor and parts.
What is the minimum labor charge?
One hour. After the first hour, labor is billed in 30-minute blocks.
When do after-hours rates apply?
To work performed outside Monday to Friday, 8 a.m. to 6 p.m. Holidays are billed at twice the standard labor rate.
Which addresses carry the $45 travel fee?
Service addresses in Maury, Dickson, Robertson and Cheatham counties and the outer parts of Sumner, Wilson and Rutherford counties. We confirm whether it applies before a technician is dispatched.
Do corporate accounts pay less?
Approved corporate accounts receive 10% off repair labor and one consolidated monthly invoice.
Something broken at the office?
Send a work order in about two minutes, or call and talk it through. A non-refundable outcall charge applies to every dispatch; repair scope and cost are confirmed with you before work begins.